Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot refund or exchange any item which has been personalised.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Exchanges
We will exchange a Boken-sha dogi, in its original packaging, undamaged and unused, for another in a differnet size. We will replace items if they are defective or damaged. We will only replace or exchange a Boken-sha dogi if it has not been personalised. If you need to discuss an exchange, refund or replacement please email us orders@boken-sha.com
Shipping returns
To return your product to us please contact us at orders@boken-sha.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged Boken-sha dogi to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@boken-sha.com for questions related to refunds and returns.